Frequently Asked Questions

What is a task credit? What is in scope and out of scope?

Is there a limit to what tasks you can perform?

Is there limit to what tasks you can perform?

Not really. Each task credits is roughly equivalent to 1 hour of work. But you can combine task credits for more complex jobs. For example to build a completely new workflow might take 2-3 credits; to perform an upgrade could take 20 credits. But if in doubt jump on our webchat, or send us a message (support@getjirified.com) and we’ll happily evaluate your requirement free of charge.  

Is there a limit to how many times we can call support?

What if I don’t have enough credits?

What if I don’t use up all my task credits in a month?

What if I don’t use up all my task credits in a month?

We will send you a statement of your available task credits each month. If you do not use your credits then they can be rolled over into the next month. But credits can only be rolled over for 1 month. For example, if you have 5 credits are the beginning of the month, and don’t use any, then these can be rolled over into the next month. In the next month you will have 10 credits. Of these 10 credits, 5 are rolled over from the previous month and must be used. They cannot be rolled over into another month. If you don’t use them then they expire. We do not provide refunds on any expired credits, or any credits remaining at the end of a subscription.

What other services do you provide?

What other services do you provide?

We focus on providing the best Remote JIRA Administration and Support described on these pages. But we also help our customers with Upgrades, Training, and 1:1 Mentoring

Do you support JIRA Software, JIRA Core, and JIRA Service Desk?

Do you support JIRA Core, JIRA Software and JIRA Service Desk?

We support all of them. The introduction of the 3 JIRA applications is a recent move by Atlassian. Most people still know it as JIRA and we choose not to differentiate here. We also work with many of the plugins available in the Atlassian Marketplace such as Tempo Timesheets, Portfolio for JIRA, Eazy BI, and ScriptRunner.

Is my data secure?

Is my data secure?

We never take your data offsite (unless you request offsite backups), copy your data, or share any confidential information. We are happy to sign NDAs.

How do remotely access my JIRA server?

How do you remotely access my JIRA server?

Obviously we need some form of remote access. For JIRA Cloud instances this is fairly easy. Just give us an administrator account. For server instances we work with you to find the most secure solution. This could be through sharing a screen in a Web Conferencing tool where we can take control of the mouse and keyboard, or it could be using a Remote Desktop utility over VPN. Hope on live chat and we can figure it out. 

How long does it take to complete a task?

How long does it take to complete a task?

It really depends on our workload and agreeing a scheduled time with you to actually implement the change. Most of our changes are turned around the same day.

Who are you and where are you based?

Who are you and where are you based?

Our company is based in Dublin, Ireland. Our team of JIRA Admins spans the globe including USA, Argentina, Phillipines, Vietnam, South Africa and Slovakia.